Free standard shipping on orders over $650 (Europe, Asia and North America)
Standard delivery: 3-5 days
Express delivery: 48 hours or less
Free collection at the workshop.
EASY, FREE RETURNS
All products can be exchanged or refunded within 30 days*
*Exceptions include personalized products. Only VIP clients can return personalized products.
** More details
Ice blue gift box with curling ribbon and certificate of quality
SECURE PAYMENT PROCESSING
Pay by card: debit card, carte bleue, Visa, Eurocard
All transactions are processed on a secure server (encrypted, SSL, 128 bits).
RETURN FOR REFUND
You are not satisfied with the product you have received and wish to return it for a refund.
You are not satisfied with a product that you have received and wish to exchange it for another model.
**CONDITIONS FOR RETURNING AN ITEM
• The item must be in perfect condition and in the original packaging. It must not have been used.
• The item must be returned within 30 days after receiving the item as marked by the Post Office.
• For international deliveries, a return or exchange is also possible but requires a longer transit time and could incur additional custom’s charges for the client.
A return requested within 30 days of receipt is processed at no extra charge. You are only responsible for transport charges. Transport charges vary depending on location.
PROCEDURE FOR RETURNING AN ITEM
To begin the return process for your order, please contact customer service at 0145425871 or send an email to: firstname.lastname@example.org
IN THE EVENT OF DAMAGED GOODS
We take every precaution necessary to correctly package your creations for a safe journey. If, despite our best efforts, your porcelain arrives broken, you can request a replacement. You will need to contact us immediately and send us a photo within 48 hours of receipt of the broken articles.
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