DELIVERY

Free standard shipping on orders over $650 (Europe, Asia and North America)


Standard delivery: 3 to 6 days

Express delivery: 48 hours usually.

Free collection at the workshop.



EASY, FREE RETURNS

All products can be exchanged or refunded within 30 days*

*Exceptions include personalized products. Only VIP clients can return personalized products.

** More details



Surprise them with a gift from Donum Paris !


We make gift giving easy. We are at your service and ready to assist you. Simply contact us at +33 (0)1 45 42 58 71 or email us at: j.fortuit@donum.fr
Surprise them! Donum is happy to give the recipient a call announcing the arrival of your thoughtful gift.
Would you like it to be a surprise on the special day itself or shall we call at another time? The choice is yours.
So much more personal than a simple package in the mail. . . a call from Donum means that your gift is special, well planned and truly thoughtful.
We can communicate as much or as little about the gift as you would like. . . who it is from, a full description of the selected gift or nothing at all except a hint that a nice gift will be coming in the mail.
How does this work?
When you place an order on the site, you will have the option to leave a message regarding your order. Write your message that you wish us to communicate, the date and time of the best time to call. . . and, importantly, if you wish us to describe the gift arriving from Donum Paris.
Our team will contact the recipient of your gift (during the hours of 8am to 6pm on the chosen day). We will also send you a quick email to let you know that we spoke with the person.
Another reason why Donum Paris is the right choice for your gift giving needs!



CONFIDENTIALITY AND CLIENT SERVICE 

At Donum Paris, we pride ourselves on excellent service. We are available to help you with the purchasing process, personalization, advise. . .
Please do not hesitate to contact us : Phone : 33-1 45 42 58 71 Email: j.fortuit@donum.fr
Please note, we respect your privacy. We will never share your contact information with anyone.

SECURE PAYMENT PROCESSING via BNPPARIBAS

Pay by card: debit card, carte bleue, Visa, Eurocard
All transactions are processed on a secure server (encrypted, SSL, 128 bits).

**CONDITIONS FOR RETURNING AN ITEM
• The item must be in perfect condition and in the original packaging. It must not have been used.
• The item must be returned within 14 days after receiving the item as marked by the Post Office.
• For international deliveries, a return or exchange is also possible but requires a longer transit time and could incur additional custom’s charges for the client.